All About Return And Refund Policy….

7 Days Return Policy:
  • Khushbu Jewellers provides an option to its customers to get 100% exchange on their products. If you still wish to return, you can get a 100% refund on your purchase under 7 days return policy if the product has manufacturing defects. If not, a 10% fee will be levied on returning your product. Any order above Rs. 10,000 will be only eligible for Exchange for the total invoice value only.
  • Any item that shows signs of damage, wear and tear, alterations, or resizing (by a jeweler other than Khushbu Jewellers ) will not be accepted under this policy. The product must be the same as shown on the website with all the supporting paperwork. The product will not be accepted under this policy if the Tag of “Non Returnable If Torn” is removed.
  • You are eligible for an exchange on Khushbu Jewellers for 100% of the purchase value under 7 days return policy. In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. If the exchanged value is lesser than the value of the old product, the difference will be held as a credit for future purchases. One order can be exchanged only once, post which it will fall under our Lifetime Exchange Policy.
  • The returns of orders that were paid via digital wallets like Safegold or online vouchers or gift cards Or Schemes will be eligible for Exchange only. A refund in the customer account is not applicable.
  • Any product that has been designed through our Bespoke service will not be included in the 7 day Return policy, i.e. designed exclusively for our client by Khushbu Jewellers through customization.
  • In case of engravings, removal of tag, logo, etc., a 10 % deduction will be applicable on the invoice value. If the client wishes to go for Exchange, 100 % value will be adjusted to the exchanged order.
  • Regarding exchange orders, current gold rates and offers will be applied/replaced with the rates and offers used for the original order.
  • Loose Solitaire Diamond / Gemstones and Gold Coins or Bars and Frames are not covered under 7 Day Return policy.
  • This feature is not available for International Orders (Orders that will be shipped abroad from India).
  • Unfortunately, international orders once placed cannot be cancelled. However, cancellation requests may be entertained at the sole discretion of the Company.
  • No Return, Refund or Replacement facilities are available for orders from out of Indian Territory.
How do I return the product to within 7 Days?
  • If you happen to be dissatisfied with the jewellery you received upon delivery, you can return it to us.
Please read the information on your original packing slip.
  • Preserve original packing and the item in its sealed form with all accessories, tags, boxes, bags, stickers, papers and original Invoice. Securely repack the unused item.
  • Once your package is ready, just call our customer service team and we will arrange to pick it up at your doorstep.
  • Check the return package to the address indicated on the packing slip :
Khushbu Jewellers
Flat no 125 , 1st floor, Razdhan Mansion, Jalori Gate, Jodhpur, Rajasthan 342306
  • Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center as mentioned above.
  • You can expect a refund within 10-14 working days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.
  • In case you receive a damaged item, an item you didn’t order or the wrong item, we exchange it free of charge or refund the full cost of the merchandise and shipping charges after a quality check upon receipt. If it is indeed an error or a defective product your refund or exchange will be on its way shortly.
  • All jewellery comes with an certificate and must be returned with the certificate. If the certificate is not returned, your refund will be reduced by the amount of the replacement cost. If you do not have the certificate, let us know so we can quote you the exact price for the replacement. Khushbu Jewellers will not be responsible for any loss or damage of return shipments.
Instructions for return packaging:
  • Step1: Pack the item(s) securely using the extra packing material found along with your order. Do not use the packaging in which your order was packed and sent.
  • Step2: Do not use cello tape or any kind wrapping on the shipment. Use the seal already provided.
  • Step3: Shipment should be sealed and packed before handing to courier. Only return invoices for shipping purpose to be kept outside.
  • Step4: Please take a video while packing & sealing the bag for your reference and safety.
  • Step 5: If you want refund of your order you have to mail us your details and reason for your refund on [email protected].
If you have any questions about our return procedure, please contact us at [email protected]