Very disappointing experience.
I ordered a silver cleaning solution from the Khushbu Jewellers website and paid ₹49 as the processing fee through UPI, with the remaining ₹150 to be paid by COD.
Unfortunately, I did not receive the order even after waiting around 20–25 days. The order was being handled through Delhivery, but there was no satisfactory delivery within this period. I also contacted Khushbu Jewellers directly on WhatsApp regarding the issue. My message was seen, but I received no response.
After waiting for around 25 days, I eventually had to cancel the order myself. As a result, the ₹49 processing fee was also lost.
The amount is small, but the experience and lack of communication are disappointing. If an order cannot be delivered, customers should at least receive a proper response and assistance from the seller. I hope they improve their order handling and customer support.