We charge Rs.70 as shipping charges on all orders across India. This fee remains the same regardless of the order size or weight. We aim to provide transparent and affordable shipping options for you, ensuring a seamless shopping experience both locally and internationally.
We aim to dispatch your order within 48 hours of placement, and you'll receive a tracking link via email and SMS upon dispatch. Personalized jewellery orders may take approximately 12-15 days to be dispatched, ensuring meticulous customization.
We work with leading logistics partners in India to provide a seamless delivery experience for your jewellery. Once dispatched, if your order is prepaid then it is delivered within 5-7 business days and a COD(Cash On delivery) order is delivered in 8-10 days. We strive to ensure a speedy and reliable delivery process to bring joy to your doorstep.
Yes, we deliver to all the Pin-Codes across India, spreading happiness from north to south, east to west. We are always ready to bring our delightful products right to your doorstep. Happy shopping!
Yes, we provide the facility of international delivery for our customers all around the globe.
If you're unable to collect the order yourself, we would suggest you ask someone else at your home or your neighbor to collect the order on your behalf. If that's not possible, you can ask the Delivery Executive to deliver the order to you on the following day. Please note that we cannot assure this service, and it will depend solely on your interaction with the Delivery Executive.
If you receive any wrong items, kindly contact us through any of our support channels (Call/Email/Chat) any day from 10 AM - 7 PM as soon as you notice the fault in the order, and we will gladly assist you. We appreciate your patience during this process, and we're committed to resolving the issue promptly. We prioritize your satisfaction.
If you need to modify your address after you place the order, we recommend reaching out to our support team anyday from 10 AM - 7 PM and we'll do our best to assist you. Your satisfaction is our top priority!
If you find any missing items, kindly contact us through any of our support channels (Call/Email/Chat) any day from 10 AM - 7 PM. We will gladly assist you and thoroughly investigate your order.
We appreciate your patience during this process, and we're committed to resolving the issue promptly. We prioritize your satisfaction.
We sincerely apologize for this inconvenience. Please contact us through any of our support channels (Call/Email/Chat) from 10 PM - 7 PM available every day and We will gladly assist you Kindly note that such instances require a thorough investigation by our team, which may take more time than expected but we assure you that your complaint would be resolved as soon as possible. We appreciate your patience during this process.
We are delighted to offer you a hassle-free shopping experience. We provide a 7-day return policy starting from the delivery date. Kindly note that this policy does not apply to personalized jewellery, coins, utensils and God idols other than in cases of defective/spurious products. Khushbu jewellers reserves the right to process refunds after checking the returned items. Please note that You must return the items in their original packaging and not use them.
If you wish to return your order, please contact our support team through any channel of your choice - Calls/Emails/Chats. Please note that it takes up to 7 working days to get the return pickup done from your location. If we do not complete your return pickup within 7 working days, please reach out to us.
We understand that preferences may vary, which is why we offer exchanges for a different item if you're not satisfied with the jewellery, received a faulty product, or received an incorrect item within 7 days of delivery. Your satisfaction is our priority!
Please note that in the event of an exchange, any price differences will be collected or refunded to you, as the case may be.
We initiate the refunds within 48 hours of us receiving the product in our Warehouse.
For prepaid orders: we will initiate refunds directly to the original payment source.
For COD orders: We initiate refunds via a Razorpay Payout link, which we share with customers who opt to return. Enter the correct details in the link and choose how you want to receive the payment.
For Wallet orders: We will refund the amount to your wallet. Please note that we cannot process wallet refunds to any other payment source, in line with RBI guidelines.
For any combination of the above: We will process refunds in the same proportion as we received payments, including partial refunds.
It takes up to 7 working days to get the return pick-up done from your location, once the return request has been placed. In case your return pick-up is not done within 3 working days, please reach out to us on our email id - khushbujewellersofficial@gmail.com
In case you have placed a return request for two of your orders, there's a possibility that the return might be picked by the same Executive. However, we would request you to verify the same with the executive and handover only the required product to him. Please note that each order needs to be returned with its original packaging.
We're very sorry, but we do not accept returns if you request them after 7 days. However, in such an instance we've got you covered through our Warranty Policy. In case of any issues with the product like fading, breakage etc. you can reach out to our support team any day from 10 AM - 7 PM and We will replace your product with a brand-new one.
Pre-paid Orders: Once the reverse pick-up is done and we receive the product in our warehouse, it takes up to 48 hours to initiate a refund. You will be notified via email and SMS. Please note refund takes up to 7-10 working days for the refunded amount to reflect in your source account.
COD Orders: Once the reverse pick-up is done and we receive the product in our warehouse, it takes up to 48 hours to initiate a refund. You will be notified via email and SMS.We will share a Razorpay Payout link with you, and you will need to fill in your account details. Please note it might take up to 24 hours for the refund to reflect in your account.
You can cancel your order by contacting our support team. However, please note the cancellation window is open until your order is processed. We won't be able to take the cancellation request post that.
Please Note - This is not applicable to Personalized Orders
To provide you with a convenient shopping experience, we accept various payment options. You can pay for your order using credit cards, debit cards, cash on delivery (COD), bank transfer, UPI, and other major modes of payment.
After making the payment, if you haven't received any confirmation within 24 hours, please contact us via call, email, or chat, and we will assist you further. If the payment has been received by us, we will manually create your order and ship it. However, if the amount does not reach us, the payment gateway will automatically refund the amount to your original payment source within 5-7 working days.
Absolutely not! All prices shown on our website are inclusive of taxes. What you see on the website is what you pay. In case you are asked to pay anything extra, please report to us as soon as possible and we will do our best to help you!
In the case of a prepaid order, you can avail a refund to the source account. In case of a COD (Cash on Delivery) order, you can avail refund in your bank account.
All refunds are initiated from our side within 48 hours of Cancellation/Return delivered to our Warehouse.
If you have placed a COD order, you will receive a Razorpay Payout link for your inputs and the amount will be credited instantly once your input is received.
If you had placed a prepaid order, We will credit the amount to your account within 7 to 10 days of initiating the refund.
For prepaid orders: we will initiate refunds directly to the original payment source. Please note refund takes up to 7-10 working days for the refunded amount to reflect in your source account once the refund is initiated
For COD orders: You will be notified via email and SMS. A Razor pay pay-out link will be shared, where you will have to fill in their account details. Please note it might take up to 24 hours for the refund to reflect in your account.
For wallet orders: We will refund the amount to your wallet. Please note that we cannot process wallet refunds to any other payment source, in line with RBI guidelines.
For any combination of the above: We will process refunds in the same proportion as we received payments, including partial refunds.
We offer a 6-month warranty from the date of delivery because we stand behind the quality of our jewellery products. Please note that You can claim the warranty once the return period for your order has ended.
Once the return period ends, you can claim the warranty for up to 6 months from the delivery date by contacting our support team any day from 10 AM - 8 PM.
We offer a 6-month warranty on our entire jewellery range. However, the warranty is not applicable on Candles, Rakhis, Coins and Perfumes.
Personalized jewellery refers to jewellery pieces that are customized or personalized according to individual preferences. It involves adding personal touches such as names, initials, or unique engravings to make the jewellery piece unique and meaningful to the wearer. Examples of personalized jewellery include engraved pendants, name necklaces and custom bracelets.
We want your personalized jewellery to be perfect, so please allow approximately 15 days for us to prepare, quality-check, and get your jewellery ready for dispatch. In total, you can expect your personalized jewellery order to be delivered within approximately 21 days. We appreciate your patience and assure you that we're working diligently to create a special piece just for you.
We custom-make personalized jewellery orders from scratch once we receive your order. Therefore, it takes us about 15 days just to get the product ready. In addition, there is some more time (5-7 days) that our delivery partners need to deliver the order to you.
Sorry, you cannot cancel your personalized jewellery order as we want your personalized jewellery to be perfect, which is why once the production process begins, we won’t be able to cancel the order. As each piece is custom-made based on your specific requirements, reversing the process becomes challenging. We kindly advise you to place your order carefully, double-checking the finish, spelling, and character case to ensure complete satisfaction. Your happiness with your personalized jewellery is our top priority, and we appreciate your understanding in this matter.
Since the personalized jewellery is crafted especially for you, we won't be able to offer returns on the same. However, in case you have received a damaged product, you can reach out to us. Please note that we can only accept such requests within 48 hours of the order being marked as delivered.
We ship our orders to every country across the globe, ensuring a smooth and professional experience for our international customers. Whichever country you order from, we ensure that your order reaches you with the utmost care.
For international orders, you can expect delivery within approximately 21 days from the date of order placement. However, please note that for personalized jewellery, the delivery time may extend to around 28 days to ensure meticulous customization. Rest assured, we strive to get your order to you as swiftly as possible while ensuring the highest quality standards.
For international delivery, we have a flat shipping charge of Rs. 3000. This charge applies to all international orders regardless of the destination country or the size of the package. We aim to provide a transparent and consistent shipping cost for our customers across the globe.
Our existing Return and Warranty Policies are applicable to International Orders as well. However, the shipping charges in the process of returning an international order is to be entirely paid by the customer. International order will not returnable and refundable
If your coupon code is not working, it might have expired, or it might not apply to the specific products or collections you are trying to use it for.
If you have checked both of the above, please contact us through any of our support channels (Call/Email/Chat), and we will gladly assist you.
Unfortunately, we do not allow you to combine multiple discount codes for one order.
We're sorry but we only allow you to apply the coupon code while placing the order.
Our silver jewellery is made of 12c - 22c silver which is the purest form of jewellery grade silver used to make jewellery worldwide. Every piece of jewellery comes with an authenticity certificate to assure you that you're buying a high-quality product.
Our silver jewellery is coated with rhodium which protects it from tarnishing or turning black and ensures long-lasting brilliance.
Given below are a few caring tips to ensure proper care of your jewellery:
- Store in the plastic zip-lock bag provided, if not in use for an extended amount of time
- Keep away from perfumes, soaps, extreme temperatures or anything acidic.
We understand that sizing is a major concern when it comes to jewellery, so we've made this easy for you:
- Most of our rings and toe rings are adjustable
- All chain-type bracelets come with extenders
- Hard bracelets are either adjustable or come in a standard size
- All our pendants, chains, and necklaces have the size information mentioned on the product page as well as product images
We also add model images for every design, which should help you understand sizing better.
We take utmost care to ensure the images on our website are a perfect representation of how our jewellery looks. However, some designs may look slightly different on account of lighting. In case you feel your jewellery doesn't match its image, please let us know by any of our support channels.
It is not necessary to create an account to order on our website. You can proceed as a guest and place your order. Please note that in case of using the account as a guest, order history and tracking information might not be available to you on the website.
If you have forgotten your account’s password, please go to the login screen and click on the forgot password. Once done, please enter the email ID that you had registered your account with and We will send a password reset link to your email ID. By clicking on this link, you can reset your password.
Absolutely! We treat customer privacy as our utmost priority! While we do not store any financial details (credit card, debit card, bank account numbers, UPI IDs etc), any personal data that we collect - name, email id, phone number or delivery address is kept secure and used only for the purposes of shipping your orders and providing certain order related updates. We will never share your data with any third party.
